The purpose of submitting a complaint is to report incidents or suggest improvements in the provision of public services. In this regard, please note that:
Complaints are not considered administrative appeals, in accordance with current regulations.
Their submission does not interrupt or suspend the legally established time limits in other procedures.
Submitting a complaint does not imply a waiver of the exercise of other rights or actions that may correspond to citizens.
The complaints and suggestions processed through this form do not replace the legally established procedures for reporting crimes, situations of lack of protection of minors, violence, abuse, or any violation of rights requiring immediate intervention.
This form is governed by Royal Decree 951/2005, of 29 July, which regulates the system of complaints and suggestions of the General State Administration. Its purpose is to improve the quality of public services, not to process criminal or administrative complaints or emergency situations.
For cases related to child protection, abuse or risk situations, please contact:
The complaint or suggestion must relate to the services provided by this ministry, namely:
If your complaint or suggestion is related to web accessibility (access difficulties for persons with disabilities to websites owned by the ministry or to the electronic headquarters), you must use the following procedure available on this electronic headquarters: Request for accessible information and complaints (SIA: 2846999).
If your complaint is related to a service provided by the Youth Institute (INJUVE), please submit your complaint or suggestion through the following procedure: Complaints, suggestions and acknowledgements at the Youth Institute (INJUVE) (SIA: 201363).
Complaints and suggestions may be submitted in person at a registry office of the General State Administration or by postal mail, by completing the form available in the attachments section of this page.
In order to establish faster and more efficient communication with citizens, it is recommended that you authorise electronic communications on the application form.
You may consult the General State Administration registry offices.
Formulario de Quejas y Sugerencias
Instrucciones Formulario de Quejas y Sugerencias
Log in via the DNI-e, digital certificate or with cl@ve.
Fill in the requested data, attach the required documentation for the procedure and submit the request.
You can check the status and notifications of your application file in "Private Area".
Query of Units and Offices in DIR3
Information about Cl@ve Registration Offices
Access to the General Electronic Register
The Electronic Registry will automatically issue a receipt confirming the submission of the document, application, or communication in question, which will include the data provided by the applicant, the date and time the submission was made on the server, and a registration number for identifying the transaction.
This receipt consists of an electronic file signed with the Ministry of Youth and Childhood's web server certificate, which guarantees the non-repudiation of the data provided by the applicant. It is very important to save this file.
You can validate the electronic signature of the receipt issued by the Electronic Registry using the Valide platform.
In the "My Files" tab of the main menu of the electronic headquarters, you can see a list of the requests made and download the receipt for each of them. For those files you cannot find in that tab, you must access the procedure "Consult My Files."
A digital certificate allows the identification of its holder. It ensures the identity of the person establishing the electronic communication, and if used to sign data, it guarantees that the data has not been modified, as well as the identity of the signer.
For example, on the CERES website, you will find information about what a digital certificate is.
Este sitio web utiliza cookies propias para ofrecer un mejor servicio. Si continúa navegando consideramos que acepta su uso.