Sede electrónica del Ministerio de Juventud e Infancia

Procedure summary

From this procedure, you can submit an online application to file a complaint or suggestion.

BASIC INFORMATION

Procedure title: Complaints and Suggestions of the Ministry of Youth and Childhood.
SIA Code: 2401403
Description: Submission of complaints and suggestions to the Ministry of Youth and Childhood.
Ministry: Ministry of Youth and Childhood.
Governing Body: Undersecretaria of Youth and Childhood.
Managing Unit: General Sub-directorate of Personnel, Services Inspection, and Coordination.
Level of electronic processing: Electronic processing

ELECTROCNIC PROCESSING

Identification system: Electronic certificate, Electronic DNI,Cl@ve PIN, Permanent Cl@ve

IN-PERSON PROCESSING

Complaints and suggestions can be submitted oin person at a registration office of the General State Administration or by postal mail, by filling out the correspondig form.

To establish faster and more efficient communication with citizens, it is recommended that you authorize electronic communications in the application form.

You can consult the registration offices of the AGE and download the form from the attached documents.

INFORMACIÓ ADDICIONAL

Administrative procedure completion: No
Resolution time frame: 20 business days
Effect of silenci: No response

NORMATIVA

Law: Law 39/2015, of October 1st, on the Common Administrative Procedure of Public Administrations
Law: Royal Decree 951/2015, of July 29th, establishing the general framework for improving the quality of the General State Administration

Access the online procedure

Fill out the form

Fill in the requested data, attach the required documentation for the procedure and submit the request.

Check the status of the dossier

You can check the status and notifications of your application file in "Private Area".

Query of Units and Offices in DIR3

Cl@ve Registration Offices

Information about Cl@ve Registration Offices

General Electronic Register

Access to the General Electronic Register

Choose the procedure from the top menu or the one at the bottom.
Authenticate by clicking the ACCESS button, which will take you to the Cl@ve access page.
Once authenticated through any of the Cl@ve methods, you will be granted access to a form.
Fill out the corresponding form.
The application will notify you by email when your procedure has started after completing the process.
Once the process is completed, the application may provide you with a registration receipt and an (authentic) copy of the application with a CSV (Secure Verification Code).
Later, in the "My Files" menu, you will be able to retrieve your application, communications, requirements, or resolution, etc.

The Electronic Registry will automatically issue a receipt confirming the submission of the document, application, or communication in question, which will include the data provided by the applicant, the date and time the submission was made on the server, and a registration number for identifying the transaction.

This receipt consists of an electronic file signed with the Ministry of Youth and Childhood's web server certificate, which guarantees the non-repudiation of the data provided by the applicant. It is very important to save this file.

You can validate the electronic signature of the receipt issued by the Electronic Registry using the Valide platform.

In the "My Files" tab of the main menu of the electronic headquarters, you can see a list of the requests made and download the receipt for each of them. For those files you cannot find in that tab, you must access the procedure "Consult My Files."

A digital certificate allows the identification of its holder. It ensures the identity of the person establishing the electronic communication, and if used to sign data, it guarantees that the data has not been modified, as well as the identity of the signer.

For example, on the CERES website, you will find information about what a digital certificate is.

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