Sede electrónica del Ministerio de Juventud e Infancia

Procedure summary

BACKGROUND INFORMATION

Procedural title: Submission of complaints, suggestions and acknowledgements at the Youth Institute (INJUVE).
SIA code: 2401403
Description: Submission and processing of complaints, suggestions and acknowledgements regarding youth to the Youth Institute (INJUVE).
Electronic processing level: Electronic processing

ELECTRONIC PROCESSING

Identification system at electronic headquarters: Electronic Certificate, Electronic ID, Cl@ve PIN, Cl@ve permanente
On a form on the Injuve website: you can submit your complaint, suggestion or gratitude in a non-formal way through the contact form https://www.injuve.es/conocenos/contactar

IN-PERSON PROCESSING

Complaints and suggestions can be presented in person at a registry office of the State General Administration or by post.

In order to establish a faster and more efficient communication with citizens, it is restarted that it authorises electronic communications on the application form.

You can check the AGE registration offices.

FURTHER INFORMATION

Administrative end: No
Deadline for resolution: 20 business days
Silent effect: It has no

RULES

Law 39/2015, of 1 October, of the Common Administrative Procedure of the Public Administrations

Access the online procedure

Fill out the form

Fill in the requested data, attach the required documentation for the procedure and submit the request.

Check the status of the dossier

You can check the status and notifications of your application file in "Private Area".

Query of Units and Offices in DIR3

Cl@ve Registration Offices

Information about Cl@ve Registration Offices

General Electronic Register

Access to the General Electronic Register

Choose the procedure from the top menu or the one at the bottom.
Authenticate by clicking the ACCESS button, which will take you to the Cl@ve access page.
Once authenticated through any of the Cl@ve methods, you will be granted access to a form.
Fill out the corresponding form.
The application will notify you by email when your procedure has started after completing the process.
Once the process is completed, the application may provide you with a registration receipt and an (authentic) copy of the application with a CSV (Secure Verification Code).
Later, in the "My Files" menu, you will be able to retrieve your application, communications, requirements, or resolution, etc.

The Electronic Registry will automatically issue a receipt confirming the submission of the document, application, or communication in question, which will include the data provided by the applicant, the date and time the submission was made on the server, and a registration number for identifying the transaction.

This receipt consists of an electronic file signed with the Ministry of Youth and Childhood's web server certificate, which guarantees the non-repudiation of the data provided by the applicant. It is very important to save this file.

You can validate the electronic signature of the receipt issued by the Electronic Registry using the Valide platform.

In the "My Files" tab of the main menu of the electronic headquarters, you can see a list of the requests made and download the receipt for each of them. For those files you cannot find in that tab, you must access the procedure "Consult My Files."

A digital certificate allows the identification of its holder. It ensures the identity of the person establishing the electronic communication, and if used to sign data, it guarantees that the data has not been modified, as well as the identity of the signer.

For example, on the CERES website, you will find information about what a digital certificate is.

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